Privacy Policy - Sorella Indulgence

Last Updated: 4 April 2024

Sorella Indulgence (“we”, “us”, or “our”) is committed to protecting the privacy of our users. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information when you use our website sugarfreesorella.co.za.

1. Information We Collect

We may collect the following types of personal information:

Information you provide to us when you make a purchase, create an account, or contact us, such as your name, email address, phone number, billing address, and shipping address.
Information collected automatically when you visit our website, including your IP address, browser type, device information, and browsing patterns.
Information provided voluntarily by you, such as product reviews or feedback.

2. Use of Information

We may use the information we collect for the following purposes:

To process and fulfil your orders, including delivering products, processing payments, and providing customer support.
To create and manage your account, including communicating with you about your account and our services.
To personalise your experience and provide tailored content, recommendations, and advertising.
To improve our website, products, and services, including analysing trends, troubleshooting issues, and conducting research.
To comply with legal obligations and enforce our policies.

3. Sharing of Information

We may share your personal information with third parties in the following circumstances:

With service providers and business partners who assist us in providing our services and operating our business, such as payment processors, shipping carriers, and marketing service providers.
With your consent or at your direction, such as when you choose to share information on social media platforms.
In connection with a merger, acquisition, or sale of assets, where your personal information may be transferred as part of the transaction.
When required by law or to protect our rights or the rights of others.

4. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to analyse trends, administer our website, track users’ movements around the site, and gather demographic information about our user base. You can control cookies through your browser settings and other tools.

5. Data Security

We take reasonable measures to protect your personal information from unauthorised access, disclosure, alteration, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure.

6. Your Choices

You have certain choices regarding your personal information:

You can update or correct your personal information by logging into your account or contacting us using the information provided below.
You can opt-out of receiving promotional emails by following the instructions provided in the email.
You can choose not to provide certain information, but this may limit your ability to use certain features of our website or services.

7. Changes to this Privacy Policy

We may update this Privacy Policy from time to time by posting the revised version on our website. Please review this policy periodically for any changes.

8. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at [email protected].